退款政策
Per Orient — Refund & Return Policy
Travel Services & Tour Packages
We offer a full refund for cancellations made 30 or more days before the tour start date. Cancellations made 15–29 days in advance receive a 30%–50% refund (some bespoke services are non-refundable). No refund is available for cancellations within 14 days of the tour start date.
In the event of cancellation due to force majeure (natural disaster, government travel restrictions, or other circumstances beyond our control), a full refund or complimentary rescheduling will be arranged.
To request a cancellation or refund, please contact us at info@perorient.com with your booking reference.
Intangible Heritage Crafts & Physical Products
We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging, with proof of purchase. A 5% restocking fee applies to all accepted returns.
Customized or bespoke handcraft items are non-returnable unless defective or incorrect. To initiate a return, please contact us at info@perorient.com with your order number and photos of the item. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.
If your return is accepted, a refund will be issued to your original payment method within 10 business days of receiving the returned item.
Before Shipping
We'll confirm all product details with you before payment, including materials, size, and care instructions. All items are professionally packed and shipped via insured international courier with full customs declaration.
If Your Package Arrives Damaged
We're sorry if this happens — please take photos of the outer box, packaging, and the item upon opening, and share them with us within 48 hours. We'll handle the courier claim and offer you either a replacement or a full refund, whichever you prefer. Return shipping for the damaged item is covered by us.
If the Item Isn't What You Expected
We handle this in two ways:
If the item doesn't match what was discussed before purchase (size, color, details, etc.), you may return it. Return shipping will be discussed between both parties, and a full refund will be issued once we receive the item in original condition.
If you change your mind after receiving the item, returns are also accepted — however, return shipping is the buyer's responsibility. We'll refund you in full once the item arrives back to us undamaged.
A Few Notes
- Each piece is uniquely handcrafted, so exchanges for a different item aren't available — but refunds are always an option.
- Returns should be requested within 14 days of delivery, with original packaging.
- Custom / made-to-order pieces are final sale, unless damaged in transit.
European Union — 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason, without justification. Items must be unused and in original packaging, with proof of purchase.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@perorient.com so we can resolve the issue promptly.
Contact
For all refund and return enquiries: info@perorient.com